Receiving and Inspection Process:

To optimize speed and cost, Customers will not check with delivery staff. After receiving the goods, please record the video of the unpacking process.

We accept most returns within 15 days of successful delivery, unless the conditions below are not met. Please note that shipping fees for returned orders, will not be refunded . Your refund will only include the cost of the item(s) and taxes, unless otherwise agreed with SKECHERS customer service.

Time limit for complaints/feedback on orders (wrong product, defective product, order not received...), we will receive and resolve within 30 days from the date we send the confirmation notice. Receive orders via email. After 30 days from the date we send the order confirmation via email, if there is no request or response from the customer regarding the order, we will close the transaction and refuse to resolve any complaints. any.

Refund Process and Information:

SKECHERS Online processes most returns within 7-20 business days of our warehouse receiving the return package. This depends on the shipping speed of the return and our business accounting cycle. You will receive a confirmation email once your return has been processed.

  1. Please pack the shoe product with the shoe box, please ensure that the item to be returned is in resalable condition: product tags/tags, original carton/box/packaging intact. Please ensure that the stamp/tag and shoe box are not damaged or smudged. Please pack and seal your return securely in an undamaged bag, choose a shipping company you trust and deliver the parcel to our warehouse. (Please note that returns should not be packaged in transparent/see-through packaging to avoid product loss during transportation.)
  1. Please choose the carrier you trust, then please provide us with the bill of lading code or a photo of the shipping slip so we can confirm the package when it arrives at the warehouse.
  1. After checking and confirming acceptance of your return order, we will proceed to refund the goods via the account you used to purchase. According to the accounting cycles of transaction processors, it may take 5 to 20 business days for the refund to appear on your account statement. For credit card transactions, it may take up to two billing cycles for the transaction to appear on your statement. For exact dates, please contact your credit/debit company directly. If you pay by cash on delivery (COD), your refund will be sent back to your bank account via bank transfer from your bank account. Skechers Vietnam . Please note, to avoid unwanted financial risks for both parties, we only transfer the refund to the bank account in the name of the person who made the purchase.

Reasons for returns not accepted:

In the following cases, we will NOT be able to process your return:

  • Used product.
  • Products that have been used improperly, including, but not limited to: exposure to extreme humidity, chemicals, gasoline, paint, detergents, solvents, or cooking oils, or overheating.
  • The product has loose threads or cracks due to hard objects scratching the outside, or internal wear due to use.
  • The product is damaged due to improper washing.
  • Product discoloration due to display.

You can Contact us for more information or instructions:


If you want to exchange a Skechers product purchased at the online store, we recommend that you simply place a new order and return the old one. Because we cannot guarantee that the product you have purchased will be available in stock, when you need to exchange products for Skechers products purchased at the online store.